If you’re among the millions of small to medium size businesses that use Managed Services, congratulations. You have more wisdom, vision and foresight than many of your competitors. It’s also likely that you’re garnering countless rewards of this trusted contracting arrangement, including lower costs, less downtime and greater network security. The question is, are you getting the full value that you’re paying for? Is the provider involved, paying attention and fulfilling contracted commitments? In the normal day-to-day, are they more proactive or reactive? Sometimes the answers are obvious. Other times, not so much. Here are four indicatory signs (among many) that justify switching IT Managed Services Providers:

  1. Nothing stays fixed. A reputable IT Managed Services Provider (MSP) uses the latest tools, technologies and databases to detect and resolve issues before they disrupt business continuity operations. When problems do sneak through, the provider will thoroughly document the incident and recommended steps to prevent or address future occurrences. Repeated instances of the same or similar problems reveal the provider’s lack of vigilance, poor monitoring and tracking practices, or possible lack of professionalism or technical expertise. Whichever it is, your business–and all the data residing on it–remain precariously at risk.
  2. Tactical not strategic. There may have been a time when a reactive “break-fix person” was all your company needed. But with the increasing complexity and vulnerability of the modern company, your business obviously needs much more. An engaged and proactive IT consulting partner will understand your business, inside and out, and work to align systems and technology solutions with strategic goals and objectives. For example, has the provider recently recommended a complete security audit (network assessment, computer assessment, system assessment) or regulatory compliance evaluation? How long since you’ve reviewed your backup and disaster recovery plans or cloud computing strategy? Offered training to your staff for ransomware and cybersecurity attacks?
  3. Outgrown them. Many businesses start small then, through sound practices and good decisions, expand and grow. As they do, their dependence on technology services increases. Evidence that your company’s success has outpaced your provider’s ability to support it include: infrequent communications and updates, slower response times, and a growing backlog of critical upgrades, fixes and improvements.
  4. Feeling trapped. When a non-IT person has to interface with the IT Managed Services Provider, it can be difficult to determine whether you’re getting advice that’s sound, prudent and in your company’s best interest. When something arises that you don’t understand, you may feel intimidated or ill-equipped to question the provider’s recommendations or spending. So, instead of more communication there is less. And any sense of cooperation and collaboration between you quickly disappears, leaving you feeling angry, resentful or even trapped–hesitant to make a change because doing so seems stressful and overwhelming.

As your managed IT services provider, TeamLogicIT Plano will furnish your company with the IT expertise to help realize your unique business vision.  We have a comprehensive array of IT services and skill sets to help with your business challenges. From procuring equipment, installing and configuring systems and bringing critical technologies to the table, we work with you to find the solutions that make sense. We also provide pragmatic, cost-effective outsourcing solutions that are customized around your business.  From remote monitoring and trouble-shooting to equipment upgrades and network assessment, we bring expertise to you locally, with a nationwide footprint.
The positive news is that you are not trapped and that switching IT providers may be easier than you think. But the longer you put it off, the harder a change will be. If you’re feeling even the smallest twinge that things aren’t right and could probably be better, trust your instincts. Call TeamLogicIT Plano today at (469) 573-3743 or contact us at teamlogicitplanotx.com and start exploring your options. Your success is at stake and there’s much more to gain than there is to lose.